Q1: How can I confirm my order is successful?
A: After you complete the payment successfully, you will receive an order confirmation email sent by our official store. The email contains your order number, product details, shipping address, and other information. You can also check the order status in your Shopify account background.
Q2: Can I modify my order information after payment?
A: You can contact our customer service via email to modify the shipping address, product size, color and other information within 24 hours after payment. If the order has been shipped, no modification is supported.
Q3: What should I do if the received product is wrong or damaged?
A: Please take photos of the damaged product, wrong goods, and outer package within 48 hours after receiving the goods, and send them to our official email with your order number. We will verify the situation within 24 hours and provide solutions such as full refund, re-delivery or partial compensation.
Q4: How long does it take to receive the refund?
A: After we receive and inspect the returned goods, we will initiate the refund within 5–10 business days. The specific arrival time depends on your bank and payment platform processing rules, usually within 1–3 working days.
Q5: Do you support international shipping?
A: Yes, we support global mainstream regional shipping. You can select your country/region and check the corresponding shipping fee and delivery time on the settlement page.
Q6: Are the hat sizes universal?
A: All NOVAHAT baseball caps adopt international standard sizes, with adjustable back straps, suitable for most adult head circumferences. You can check the detailed size data on the product detail page before purchasing.
Q7: How to track my order logistics?
A: After the order is shipped, we will send the logistics tracking number and query link to your reserved email. You can track the real-time transportation status through the tracking number.
Q8: Is my personal payment information safe?
A: Our store adopts Shopify’s official secure payment system, which complies with international PCI DSS security standards. Your payment and personal information will be fully encrypted and protected, and we will never disclose your private information to third parties.