Q1: How can I confirm my order is successful? A: After you complete the payment successfully, you will receive an order confirmation email sent by our official store. The email contains your order number, product details, shipping address, and other information. You can also check the order status in your Shopify account background. Q2: Can I modify my order information after payment? A: You can contact our customer service via email to modify the shipping address, product size, color and other information within 24 hours after payment. If the order...
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NOVAHAT adheres to the principle of customer first and provides standardized return and refund services for eligible orders to protect your shopping rights. 6.1 Return Eligibility & Time Limit Customers can apply for a return or refund within 30 calendar days after receiving the goods. The returned products must be unused, unwashed, undamaged, and kept in original packaging and labels, with complete accessories, to meet resale standards. 6.2 Non-Returnable Situations The following situations do not support return and refund: products damaged by human factors, worn and used products, products with...
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This Shipping Policy applies to all orders purchased on the NOVAHAT Shopify store, covering order processing, shipping time, shipping scope, and relevant regulations. 5.1 Order Processing Time All orders will be processed and arranged for shipment within 1–3 business days after successful payment (excluding weekends and US legal holidays). During peak seasons or promotional periods, the processing time may be slightly delayed, and we will notify customers of relevant delays in advance if necessary. 5.2 Shipping Time & Scope We provide shipping services to mainstream regions around the world. Standard...
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These Terms of Service govern all shopping behaviors, service interactions, and user rights and obligations between you (the customer) and NOVAHAT. By accessing our store and purchasing our products, you fully agree to accept and abide by all terms below. 4.1 User Agreement You confirm that you are of legal age to conduct online transactions in your region. You agree to use our store for legitimate personal consumption only, and shall not use our products and services for any illegal, infringing, or commercial resale behaviors that violate local laws and...
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This Privacy Policy explains how NOVAHAT collects, uses, stores, and protects your personal information when you visit and purchase products from our official Shopify store. This policy complies with United States consumer privacy laws and Shopify platform regulations. 3.1 Information We Collect We only collect necessary personal information you actively provide during shopping and service interaction, including but not limited to your name, email address, shipping address, contact phone number, payment information, and order records. We also automatically collect basic browsing data such as device information and page browsing records...
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Brand Name: NOVAHAT
Physical Address: 1548 E Outer Dr, Detroit, Michigan, 48234, United States
Contact Email: OscarWilliams285455@hotmail.com
Customer Service Hours: 24/7 Online Email Support
For any inquiries including product consultation, order tracking, return & refund requests, policy questions, bulk cooperation, and after-sales support, please feel free to contact us via email. We will respond to all valid messages within 24 business hours and provide professional solutions for you.
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Welcome to NOVAHAT, your go-to destination for premium casual and street-style baseball caps. Founded with a simple mission: to craft comfortable, stylish, and durable hats that fit every lifestyle, we focus on blending modern aesthetics with everyday practicality. Based in Detroit, Michigan, our brand is driven by a passion for headwear design that suits daily wear, outdoor activities, street fashion, and casual occasions. Every NOVAHAT cap is carefully selected and quality-checked to ensure premium fabric, precise stitching, and a comfortable fit for all head shapes and sizes. At NOVAHAT, we...
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